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📧 Gmail Help Guide
📧 Gmail Help Guide
Gmail is Google’s email service, used for sending, receiving, and organising messages. It integrates seamlessly with other Google Workspace tools like Calendar, Drive, and Meet. Gmail supports smart features like spam filtering, conversation view, scheduled sending, and built-in chat.
Learn how to navigate around Gmail
Learn how to navigate around Gmail
You can switch between emails, chats and meetings without the need to open a new tab or window in Gmail.
When you open Gmail, you can:
Open Google Chat and Google Meet from the Gmail main menu.
View specific app menus in the collapsible panel.
Get notified of new chat messages through notification bubbles.
Point to each app's icon to preview what's going on.
Access other Workspace add-ons like Keep and Tasks from the side panel on the right.
Show or hide Chat or Meet
Show or hide Chat or Meet
On your computer, open Gmail.
At the top right, click Settings .
In the 'Quick settings' menu, under 'Apps in Gmail', click Customise.
Next to 'Google Chat' or 'Google Meet', click the tick box.
Click Done.
Switch between apps in the main menu
Switch between apps in the main menu
To the left of your inbox, in a collapsible panel, you can switch between Gmail, Chat or Meet.
Switch between apps: Click an app name.
Preview an app: Point to an icon.
Hide or show the collapsible panel: On the top left, click Show main menu/Hide main menu .
Open apps in the side panel
Open apps in the side panel
On the right, in the side panel, you can open other Google apps like Keep or Tasks.
On your computer, open Gmail.
At the bottom right, click Show side panel .
On the right, select the product that you want to open:
Calendar : Check your schedule and add or edit events.
Keep : Create a note or list.
Tasks : Add to-do items and deadlines.
Contacts : Access your contacts.
Voice : Make a Google Voice call.
To close the app panel, on the right, click Close .
Tip: To add more apps to the side panel, click Get add-ons .
Manage Chat notification bubbles
Manage Chat notification bubbles
When you get a new message in Chat, the notification appears in the bottom-left corner in a bubble. When you point to the bubble, a message preview is displayed.
Reply to a message in a bubble
Reply to a message in a bubble
To open the message and reply directly, click the bubble.
To open the message in a pop-up window, click Reply.
Turn notification bubbles on or off
Turn notification bubbles on or off
At the top right of Gmail, click the status indicator Chat notification settings.
In the window that appears, tick the boxes next to 'Allow Chat notifications' and 'Open chat bubbles for new messages'.
At the bottom of the window, click Done.
Tips:
To turn notification bubbles off, untick the box next to 'Open chat bubbles for new messages'.
To open chat bubbles in a pop-up window, untick the box 'Open chat bubbles in full screen'.
Related resources
Related resources
✉️ Sending an Email
✉️ Sending an Email
1. Click “Compose” in the top left.
2. Enter recipient, subject, and message.
3. Click “Send” or “Schedule Send” to delay delivery.
📁 Organise Emails
📁 Organise Emails
1. Use Labels to categorise emails.
2. Drag emails into folders or press apply filters.
3. Use the search bar to find messages by sender, date, or keyword.
🚫 Block or Unsubscribe
🚫 Block or Unsubscribe
1. Open the email.
2. Click the three-dot menu → “Block” or “Unsubscribe.”
❓ Frequently Asked Questions
❓ Frequently Asked Questions
Are Gmail addresses case-sensitive?
No, Gmail ignores case in email addresses.
Can I schedule emails?
Yes, use the “Schedule Send” option when composing.
Does Gmail encrypt emails?
Gmail uses TLS encryption, but full end-to-end encryption requires third-party tools.
Can I sort emails by sender or size?
Not natively, but you can use search filters or labels.
Do Gmail accounts expire?
No, but Google may deactivate accounts due to prolonged inactivity.
Can I recover a deleted email?
Yes, from the Trash folder within 30 days.
🔐 Security Tips
🔐 Security Tips
Always verify MFA prompts before approving.
Don’t click on suspicious links or attachments.
Use strong, unique passwords (see password policy).
Report phishing emails using the “Report phishing” option.
📎 Official Resources
📎 Official Resources
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